Thank you for shopping at Atul Dairy Industries (https://weknowsolutions.in/atul/). If, for any reason, You are not completely satisfied with a purchase, we invite You to review our policy on refunds and returns.

1. INTERPRETATION AND DEFINITIONS

Company: Refers to Atul Dairy Industries (referred to as "the Company", "We", "Us" or "Our").

Goods: Refer to the dairy items offered for sale on the Service.

Orders: Mean a request by You to purchase Goods from Us.

2. GENERAL RETURN POLICY

• Products bought from physical retail outlets/stores cannot be returned through the website.
• Online orders are eligible for return/refund only if the product is damaged, leaked, or of poor quality at the time of delivery.

3. REFUND POLICY

To be eligible for a refund, you must satisfy the following conditions:

• Fresh Products: Report issues within 4 hours of delivery.
• Packaged Products (Ghee, Butter): Initiate return within 3 days of purchase.
• The product must have the original receipt or proof of purchase.
• Photographic evidence (Images) of the damaged or leaked product is mandatory for verification.

4. REFUND PROCESS

After we receive your request and verify the images, our quality control team will inspect the issue. Once approved:

• The refund will be processed to the **Original Payment Method** used during the purchase.
• Alternatively, you may choose to receive a replacement in your next delivery.
• Refunds typically take 5-7 business days to reflect in your account.

5. HOW TO INITIATE A RETURN

If you have a request for Return, Refund, or Exchange, please do not hesitate to contact us:

Note: Atul Dairy Industries reserves the right to refuse a refund if the damage is found to have occurred after delivery due to improper storage.